Billing Policy

Refund Policy

This policy explains how Rawagly handles refund requests, cancellations, renewals, billing errors, and payment disputes.

Effective date: May 21, 2026 Company: KeraLink For Software Services Website: rawagly.com
This page explains Rawagly's public policy in clear language. If you have any billing, account, privacy, or legal questions, contact us at support@rawagly.com.

1. Overview

This Refund Policy explains how refunds, cancellations, subscription renewals, and billing issues are handled for Rawagly subscriptions and paid services.

Rawagly is operated by KeraLink For Software Services. Payments may be processed by third-party payment providers, and refund timing may depend on your bank, card issuer, and payment method.

2. 30-Day First Payment Refund Window

For new customers, the first paid Rawagly subscription payment may be eligible for a refund if the request is submitted within 30 days from the payment date.

To keep the policy fair, refund eligibility may be reviewed based on account usage, excessive consumption, suspected abuse, repeated refund requests, or violation of our Terms and Conditions.

3. Subscription Renewals and Cancellation

  • You may cancel your subscription at any time before the next renewal date.
  • After cancellation, you may continue using paid features until the end of the already-paid billing period unless access is terminated for policy violations.
  • Renewal payments are generally non-refundable unless required by law, caused by a duplicate charge, or approved by Rawagly after review.
  • We do not normally provide prorated refunds for unused time in a billing period.

4. Refunds We May Approve

Refunds may be approved in cases such as:

  • A first paid subscription refund request submitted within the 30-day window.
  • Accidental duplicate charges.
  • A billing error confirmed by Rawagly or our payment provider.
  • Major technical issues that prevent access to the paid service and cannot be resolved within a reasonable time.
  • Cases where applicable consumer protection law requires a refund.

5. Items That May Be Non-Refundable

The following may be non-refundable unless required by law or approved by Rawagly:

  • Consumed credits, generated content, AI image generation usage, or heavily used quotas.
  • Custom setup, onboarding, agency setup, white-label work, or special implementation services.
  • Accounts suspended or terminated due to misuse, fraud, chargeback abuse, or violation of our Terms and Conditions.
  • Repeated subscriptions created to repeatedly claim refunds.
  • Fees, currency conversion charges, bank charges, or payment-provider charges that are outside Rawagly's control.

6. How to Request a Refund

To request a refund, email support@rawagly.com with the subject line Refund Request and include:

  • Your full name or business name.
  • The email address used for your Rawagly account.
  • The payment date and amount.
  • Any transaction ID, invoice ID, or receipt reference available.
  • A short explanation of the refund reason.

We may ask for additional information to verify the payment and protect against fraud.

7. Processing Time

Approved refunds are usually submitted to the payment provider within a reasonable processing time. The time it takes for funds to appear in your account depends on your bank, card issuer, wallet, or payment method.

If your payment was processed through a Merchant of Record or external payment provider, some refund steps may be handled through that provider according to their buyer terms and payment rules.

8. Chargebacks and Disputes

If you have a billing issue, please contact us first so we can investigate and try to resolve it quickly. Filing a chargeback or payment dispute may result in account suspension while the dispute is reviewed.

9. Contact

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